Technician Supervisor

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Technician Supervisor Job Description

Position Summary

The technician supervisor is responsible for managing technicians and veterinary assistants as well as overseeing and/or managing kennel staff. This leadership position sets the example for all staff to follow in patient care and client service. The technician supervisor directly oversees both inpatient and outpatient care, working hand-in-hand with veterinarians.

Reports to: Practice Manager, Medical Director and/or Practice Owner(s)

Job Responsibilities

Technical Duties, 70%:

Assist veterinarians as directed with diagnostic procedures and the medical, surgical and therapeutic treatment of animals, including:

  • Assist veterinarians with physical exams and client education
  • Prepare and review home-care instructions with clients; maintain updated home-care instructions for all procedures
  • Administer medications, treatments, vaccines and blood products to patients as prescribed by veterinarians
  • Perform all diagnostic tests requested by doctors
  • Take and record temperature, pulse, respiration and weight
  • Collect and label specimens for culture or microscopic examination
  • Dress wounds and apply bandages, splints and other protective devices
  • Perform professional dental cleanings
  • Perform IV and jugular catheterization, intravenous and tube feedings
  • Take, develop and properly log and store radiographs
  • Assist veterinarians in surgery by providing correct equipment and instruments and by assuring that monitoring and support equipment such as anesthetic machines, cardiac monitors and breathing apparatus are in excellent working condition
  • Perform induction and monitoring of anesthesia and use anesthesia log in medical record
  • Maintain medical records and hospital logs
  • Perform daily rounds with technicians and doctors
  • Know emergency procedures, give emergency resuscitation or perform other life-saving procedures
  • Observe the condition and behavior of hospitalized and boarding animals and provide treatments for boarding animals as needed
  • Assist veterinarians with humane euthanasia
  • Oversee the in-house laboratory, including quality of tests, inventory and training
  • Comply with DEA and OSHA regulations
  • Make surgery and dentistry callbacks and ensure follow-up care with appropriate rechecks and reminders
  • Support, respect and collaborate with veterinarians and board-certified specialists

Administrative Duties, 20%:

  • Ensure that client and staff charges are correctly invoiced
  • Attend supervisors’ meetings
  • Create the work schedules for technicians and veterinary assistants, including finding coverage or working a shift yourself when someone is absent
  • Oversee the ordering of drugs and supplies, maintain adequate inventory levels and have a physical inventory count on a regular basis
  • Meet with pharmaceutical company representatives and vendors to review product and sales information. Purchasing decisions must be made in collaboration with the practice manager (financial management) and doctors must review and accept new drugs before an order is placed (medical management and protocols).
  • Plan monthly technician and veterinary assistant department meetings and keep written notes of discussions and decisions
  • Attend monthly doctors’ meetings
  • Follow and enforce guidelines in the employee manual
  • Maintain confidentiality of the business and financial status of the hospital

Personnel Duties, 10%:

  • Develop and implement a phase-training program for new hires and conduct 30- and 90-day reviews
  • Organize regular training sessions for technicians and veterinary assistants
  • Hire and fire employees based on guidelines in the employee manual and Department of Labor laws
  • Place ads for open positions and conduct interviews
  • Review the performance and salaries of technicians and veterinary assistants with a quarterly coaching session and written annual review. The practice manager and hospital owner must approve all reviews before being presented to the employee.
  • Maintain the confidentiality of salaries, performance reviews and all other personal information shared by employees
  • Approve paid leave requests in conjunction with the practice manager
  • Ensure that all certified veterinary technicians maintain state licensing requirements annually
  • Coordinate internship programs with area schools
  • Help create an environment of teamwork and respect

Educational Requirements & Skills Needed

Educational Requirements:

  • Certified/licensed/registered veterinary technician with current license from state
  • Associate’s degree in veterinary technology and/or bachelor’s degree in animal science

Skills Needed:

  • Experience supervising and managing people
  • Ability to lead others and influence change
  • Project a positive attitude of respect and collaboration

Physical Obligations:

  • Able to lift patients and carry equipment up to 25 pounds; ability to lift patients or carry equipment over 25 pounds with assistance
  • Endure sitting, standing and walking on hard floor surfaces for extended periods
  • Type information for patient records and prescription labels into the computer
  • Able to work in noisy work conditions with sounds from animals and equipment
  • Take safety precautions for exposure to toxins, drugs, anesthesia and radiation